Dubuque Times

City of Dubuque recently issued the following announcement.

The City of Dubuque is temporarily suspending the option of in-person payment of utility bills and parking fines at City Hall.

This temporary closure of the utility bill payment windows in City Hall is due to COVID-related staffing shortage. In-person payments are expected to resume on Monday, Jan. 24.

Utility bill payment options during this period include: 

• Online at www.cityofdubuque.org/payment. 
• By phone 24/7 by calling 563-589-4144 and then selecting option #1 for phone payments. E-check payments will have no fee. Credit cards will have an applicable transaction fee.
• At the drop box outside City Hall at the 13th Street entrance (please do not put cash in the drop box). 
• Checks can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001. 
• ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled. 
• Payments can be made at U.S. Bank, Dubuque Bank and Trust, and Fidelity Bank locations if you are a bank customer. 

Parking tickets can be paid online at www.cityofdubuque.org/payment, dropped off at the City Hall drop box, paid by credit card over the phone, or in-person at the City’s Intermodal Center located at 950 Elm St. open Monday through Friday, 7:30 a.m. - 4:30 p.m.

For additional information, contact Utility Billing at 563-589-4144 or utilityb@cityofdubuque.org. 

Original source can be found here.